About Wolf Paw Products & Auctions New Users Registration During the Auction After the Auction Technical Problems Billing/Fees

Returns Email Address Verification Paypal Shipping & Claims

If you are unable to find an answer to your question here, please e-mail us at wolfpaw_products@yahoo.ca

• I am new to Wolf Paw Products & Auctions: Where do I start?
• What is your Privacy Policy?

I am new to Wolf Paw Products & Auctions: Where do I start?

What is your Privacy Policy?

Your privacy is serious business here (at) Wolf Paw Products & Auctions. Please read our Privacy Policy to understand how we treat and protect your personal information.

Why do I need to register with Wolf Paw Products & Auctions?

Registration is necessary for you to be able to place your bids and or sell.

Do I have to buy anything after I register?

Can I bid on as many items as I like?

customers will be able to bid freely on items.

I registered. Why did I not receive my confirmation e-mail?

You will receive a confirmation message via e-mail shortly after you register. This is to ensure that your e-mail address is valid.

Can I register under more than one account?

No. Wolf Paw Products & Auctions will only allow you to register one account per user. In cases that you forget your username or password, please don't create a new account in an attempt to remedy the situation. Instead, click on the Forgot your username or password link when trying to Log In.

Can I update my registration information?

Yes. Wolf Paw Products & Auctions members are expected to maintain valid and up-to-date contact information (e-mail address, mailing address, and phone number). This is a vital aspect of creating an honest and secure trading environment for Wolf Paw Products & Auctions members.

What about the privacy of my information?

• How do I place a bid on an item?
• Do you have any advice for new bidders?
• How can I find more information on an item before making a purchase?
• What exactly is an Open Auction?
• Why will the system not accept my bid?
• How can I retract my confirmed bid?
• Where can I monitor my bidding activity?

How do I place a bid on an item?

You must firt Login, before placing a bid. If you have not registered, please click register to create an account.

Once you find an item you are interested in bidding on, click on the image to get onto the listing page. Our automated bidding increment model will have the bid increased and ready for you to apply it. You alter the bid by clicking the bid now/place bid buttons. When the bid amount is set, clicking on the Bid button to register your bid.

Do you have any advice for new bidders?

Before placing your bid, take some time to look over the item.

We suggest you learn as much information as possible about any item you are interested in.

How can I find more information on an item before making a purchase?

You may contact the seller before placing a bid if you require additional information about the item, the payment terms, or would like to determine shipping and handling costs. You can send an email to the seller at the ask seller a question on the page where the item is being auctioned.

What exactly is an Open Auction?

Open Auction format is the classic Wolf Paw Products & Auctions auction format. In this type of auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. Bidding starts at the price the seller lists it at and the seller must sell the item to the highest bidder.

Once the auction closes, an e-mail notification providing payment information will be sent.

Why will the system not accept my bid?

There are two reasons why a confirmed bid can be considered invalid:

1. You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers. Do not enter any dollar signs ($) or commas (,) etc. into the bid amount field. Also, do not enter any cent increments. Only whole dollar amounts will be applied.
2. Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.

How can I retract my confirmed bid?

Once you have submitted your confirmed bid, it cannot be retracted except in the case of obvious typographical errors or an error in the item's listing. In this case, e-mail wolfpaw_products@yahoo.ca with all applicable information, including your username, the type of error, and the item's listing number. A customer service representative will review your request and make a determination based on the information you provide.

Where can I monitor my bidding activity?

• How do I determine when an auction has closed?
• How can I tell if I am the winning bidder?
• Will you post my winning item into my account after the auction closes or will I have to notify you?
• Who do I pay when I am the winning bidder of an auction?
• Can I cancel a winning from my account if I changed my mind about the item?

How do I determine when an auction has closed?

You can locate an auction you have bid on from within the Control Panel Active Bids section , or by entering the listing number, if known, from the Search page.

How can I tell if I am the winning bidder?

After the auction closes, the listing page will show you as auction winner. We will also send you an automated email indicating the auction has closed and you are the winning bidder.

You are responsible for returning to the Wolf Paw Products & Auctions website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from within the Manage My Active Bids section of Control Center.

Will you post my winning item into my account after the auction closes or will I have to notify you?

Any won item will post in the winners account within seconds after the auction closes. If the item has not posted within an hour after the auction, please notify customer service at wolfpaw_products@yahoo.ca . Please include your username and the listing number of the auction. A customer service representative will address the issue and get back to you within 24 hours.

Who do I pay when I am the winning bidder of an auction?

If the item is being sold by a Wolf Paw Products & Auctions registered member, you should be contacted by the merchant shortly after the auction closes. Their e-mail to you will contain contact and payment information pertinent to the particular seller. It is your responsibility to arrange payment with the individual merchant within five (5) days.

If the item is being sold directly by Wolf Paw Products & Auctions you can proceed to our online payment center immediately to arrange payment for the auction.

Can I cancel a winning from my account if I changed my mind about the item?

Technical Problems

• I am having problems logging in.
• What are Internet browser Cookies?
• How do I enable my browser Cookies?

I am having problems logging in.

The single most common reason for an inability to log in is username/password problems. Before taking any of the steps mentioned below, check your username and password. Make sure your caps lock is off. You can easily tell by looking for the lights on your keyboard. If the light marked "CAPS" or "A" is lit, then hit the "Caps Lock" key to turn it off, and try your username and password again.

If that fails, you will need to ensure your browser's cookies are enabled.

What are Internet browser Cookies?

Cookies are designed to read only the information in the cookie files, not other files on your hard drive.

How do I enable my browser Cookies?

Cookies are small files that websites store on your hard drive to help their servers keep track of, and manage, your return sessions.

If you have changed the default settings, or return repeatedly to the Logon page after submitting your logon information, you will need to reset your browser so that it is set to accept 'cookies'.

To enable your browser's cookies follow the below steps:

in Internet Explorer:

• Inside your browser, click on the Tools menu and select Internet Options
• Click on the Security tab
• Click the button that is called Custom Level
• Scroll down to the section on Cookies
• Click to select Enable (if necessary) under the selections for both 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'

Billing/Fees FAQ

• Do you accept Credit Cards for payment?
• How come when I tried to make a payment it did not go through, yet my credit card company/bank says the money was taken from my account?
• Can I make payment by money order?
• I live outside the USA, and by the time my order came I didnâ�?�?t want it, so I refused it at customs. Why am I not receiving the full refund?

Do you accept Credit Cards for payment?

Yes, Wolf Paw Products & Auctions will accept all major Credit/Debit cards for payment. Please make sure the billing address on your account matches with the billing address for the credit card or your payments will be denied. If you would like to ship your merchandise to an alternate address, please contact customer service Live Help personnel.

How come when I tried to make a payment it did not go through, yet my credit card company/bank says the money was taken from my account?

What most likely transpired in this instance was that the charge in question was voided by our payment system. (Paypal)

Can I make payment by money order?

no money orders accepted(sorry)

How do I use my store ?

When you are ready for your store to be applied, just click on the sign up form under stores and follow the instructions

I live outside the USA, and by the time my order came I did not want it, so I refused it at customs. Why am I not receiving the full refund?

Even though your item was returned to us, customs must still be paid. You were charged a 25% refusal fee, as we had to pay the custom fees associated with the package.

Returns FAQ

• How do I return an item?
• Why hasn�t my refund been applied even though I have a signature confirmation that you received the package last week?
• Will I be refunded the cost of shipping the item back to you?
• I really like my item, but it arrived damaged, can I exchange it for another?
• I live outside the country and have submitted a return. Will I be reimbursed for my original customs fees?
• I purchased an expensive item that I want to return. Can I send it back using an expedited method of shipping?
• I wanted to cancel my order before it shipped but I didn�t do it in time. Should I just refuse the package when it arrives?

How do I return an item?

Returns are only approved from the seller,(Wolf Paw Products & Auctions are not responcible in any way for this transaction)within 15 days from the date of receiving it.

Why hasn�t my refund been applied even though I have a signature confirmation that you received the package last week?

A refund will be applied within 2 weeks of the seller receiving your package. Refunds are applied to the same method of payment initially used for the order.

Will I be refunded the cost of shipping the item back to you?

This will be evaluated on a case by case basis, and is subject to review by the sellers returns department. Please include a copy of the cost associated with returning your item(s).

I really like my item, but it arrived damaged, can I exchange it for another?

I live outside the country and have submitted a return. Will I be reimbursed for my original customs fees?

Wolf Paw Products & Auctions is not responsible this is between the seller and the buyer , however you may request a form from your customs office for the request to be reimbursed. We can then provide documentation of the return.

I purchased an expensive item that I want to return. Can I send it back using an expedited method of shipping?

Once again this is between the seller and the buyer

I wanted to cancel my order before it shipped but I didn�t do it in time. Should I just refuse the package when it arrives?

• How long does the process take?
• Do I have to send my personal information over through email?

How long does the process take?

The process will be complete within 1-2 minutes once you register.

Do I have to send my personal information through email?

Paypal FAQ

• How come the system is still showing my items? I have already made payment through PayPal.
• What is the â�?�?clearing date_ on my PayPal transaction page?
• I made payment for an item last week, why are my items showing re-listed?
• How come when I pay with PayPal on eBay the transaction is instant?
• What is this Transaction ID # PayPal gives me after I make a payment?
• I am trying to change the address on my shipping destination when making a PayPal payment. Why is PayPal not letting me modify this info?

How come the system is still showing my items? I have already made payment through PayPal.

Since the PayPal transaction has not cleared, the system recognizes the items as unpaid. Please request extensions as needed until the transaction clearing date has come. Please be aware that PayPal payments may take up to 10 days to clear.

What is the ��?clearing date_ on my PayPal transaction page?

The clearing date is the projected date that the funds transfer will be complete and available to a merchant.

I made payment for an item last week, why are my items showing re-listed?

Payments made via PayPal are not transmitted immediately. Always provide the Transaction ID # after making a purchase. You may then request and be granted an extension to allow payment to transmit.

How come when I pay with PayPal on eBay the transaction is instant?

PayPal is proprietary of eBay. All information is pre-approved and prescreened by eBay/PayPal.

What is this Transaction ID # PayPal gives me after I make a payment?

The Transaction ID # is proof of payment provided by PayPal. It is also used as a reference number Wolf Paw Products & Auctions to track the status of a submitted payment. You may log on to the PayPal website and obtain this tracking number to aid Wolf Paw Products & Auctions in locating any payments. If you experience problems locating this information, please contact PayPal at 1-888-221-1161 for assistance.

I am trying to change the address on my shipping destination when making a PayPal payment. Why is PayPal not letting me modify this info?